Return & Refund Policy

Returns

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition
• All tags and original packaging must be included
• Proof of purchase or order confirmation is required

Due to hygiene reasons, certain intimate or lingerie-related products may not be eligible for return once opened or worn, unless the item is defective or incorrect.

Non-Returnable Items

The following items cannot be returned:

• Worn or washed clothing
• Opened intimate apparel or lingerie items
• Gift cards
• Final sale or clearance items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider
• Shipping costs are non-refundable unless the return is due to our error

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact our support team with your order number and photos of the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos so we can resolve the issue quickly